Department Contacts
Departmental computer contacts are the first point of contacts for users who need help with computers. They are a vital link between the small number of CLASnet staff and over nine hundred faculty and staff, and several thousand students in the college.
All departments and centers have a contact. If you do not know yours, please speak with your office manager, chair, or director.
Trouble Ticket Management
Departmental contacts will be the first to respond to computer trouble reports, and will perform some immediate steps to see if they can resolve the problem. If they are unable to resolve the issue, they will enter the problem into our trouble ticket system.
- Add, Terminate, or Update CLASnet access (personnel changes)
- Add, Delete, or Update a computer in the CLASnet DHCP database
- Service Request (for any other request)
- Look up an existing trouble ticket (ticket must be under your Gatorlink ID)
References for Contacts
From time to time, contacts may be requested to perform specific tasks outside of their daily expertise. These references may prove useful in answering those queries.
- Role of the departmental contact
- How to update the PeopleSoft NetworkManagedBy affiliation
- How to manage CLAS mailing lists
- Limitations of support for self-maintained computers
- Quotes for new computers on state contract.
CLAS Policies
All people using the CLAS network or computers are required to comply with all applicable college, university, state, and federal laws and statutes.
